How to complain or raise a dispute

If you’re unhappy with our service, please get in touch using the details on the Contact us page. We’ll do our best to put things right or clarify any misunderstandings.

If you’re unhappy about a decision that’s been made about your pension, please ask the person that made it to explain. If you think their decision is wrong, explain why, and ask them to change it. If you’re still unhappy, read the guides depending on whether your employer or the administration authority made the decision. You can find the ‘Disputing a decision forms’ on the forms and guides page of our website.