Managing disputes

Internal dispute resolution process (IDRP)

Every time you make a pension decision for example –Ill health, Redundancy, Flexible Retirement etc, you should include the ‘Disputing an employers decision’ form with any communication.

If the member then writes to complain, the complaint should ideally be resolved before it goes to IDRP, you should send the full guide at this stage.

You should explain the reason behind all decisions including the routine ones.

You must appoint a specified person to deal with IDRP and let us know who this is.

Key documents

• Disputing an employers decision sheet (Word 84KB)
• Full guide – Decision made by Cambridgeshire Pension Fund employer (Word 143KB)
• Full guide – Decision made by Northamptonshire Pension Fund employer (Word 127KB)

IDRP guidance notes (2014)

• Decision making, right of appeal and internal dispute resolution procedure (PDF 350KB)
• Appendix C – Suggested wording for decision letter re discretion (Word 49KB)
• Appendix D – Suggested appeal wording for every decision letter (Word 43KB)
• Appendix E – Suggested wording for first stage IDRP decision letter (Word 34KB)